Customer satisfaction and usability survey

Thank you for choosing Nüve products.

We request that you answer our 'Customer satisfaction and usability survey' to let us know about your experience with our services.

The survey will take approximately 4 minutes to complete and for each completed survey, a donation will be made to the WWF (World Wildlife Fund).

As Nüve, we continue to be inspired by nature every day and to produce technological solutions to create a harmonious future with it. We believe that the simplest and most beneficial thing is found in nature, and that a humanity in harmony with its planet can establish the most correct and most beautiful future.

We will be very happy if we can help the World Wildlife Fund a little bit in its work.

Your feedback is important to us and your response will help us improve the quality of our services.

You can always contact support@nuve.com.tr for your questions.

Your Details

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About Nüve product

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How long have you been using the device?(*)
How long have you been using the device?
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(on the gray label in xx.xxxx format )

Which of the product groups produced by Nüve do you know?(*)
Which of the product groups produced by Nüve do you know?

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Were you able to find the descriptions of symbols present on the device labels in the user manual?(*)
Were you able to find the descriptions of symbols present on the device labels in the user manual?

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Were you able to operate the device by reading the user manual? (*)
Were you able to operate the device by reading the user manual?
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Is the device operated under the ambient conditions specified in the user manual?(*)
Is the device operated under the ambient conditions specified in the user manual?
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Is the device used/operated by authorized and trained personnel?(*)
Is the device used/operated by authorized and trained personnel?
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How often do you use the device ?(*)
How often do you use the device ?
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Does the device's location comply with the conditions specified in the user manual?(*)
Does the device's location comply with the conditions specified in the user manual?
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Do you regularly perform the periodic checks specified in the user manual?(*)
Do you regularly perform the periodic checks specified in the user manual?
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Are the materials to be sterilized cleaned and disinfected before the sterilization process?(*)
Are the materials to be sterilized cleaned and disinfected before the sterilization process?
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Did you face any problem about the sterility of the materials after the sterilization process?(*)
Did you face any problem about the sterility of the materials after the sterilization process?
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Do you contact authorized technical service for technical maintenance and checks at the end of every 2000 cycles?(*)
Do you contact authorized technical service for technical maintenance and checks at the end of every 2000 cycles?
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Is the door gasket of the device replaced by an authorized person every 500 operations or every six months?(*)
Is the door gasket of the device replaced by an authorized person every 500 operations or every six months?
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Is the door gasket of the device replaced by a authorized service personel every 500 operations or every six months?(*)
Is the door gasket of the device replaced by a authorized service personel every 500 operations or every six months?
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Do you change the air/HEPA filter of the device every 300 operations?(*)
Do you change the air/HEPA filter of the device every 300 operations?
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Do you change the fan filter of the device every 500 operations?(*)
Do you change the fan filter of the device every 500 operations?
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Is the Bowie&Dick test performed at the beginning of each day to test the device's performance?(*)
Is the Bowie&Dick test performed at the beginning of each day to test the device's performance?
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Is the vacuum test performed once a week before heating the chamber in order to test the performance of the device?(*)
Is the vacuum test performed once a week before heating the chamber in order to test the performance of the device?
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Before cleaning, do you dischargethe water in the chamber with the help of the water discharge hose by opening the cleaning valve located behind the exhaust tank?(*)
Before cleaning, do you dischargethe water in the chamber with the help of the water discharge hose by opening the cleaning valve located behind the exhaust tank?
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Do you run the device empty once after cleaning?(*)
Do you run the device empty once after cleaning?
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Do you pack the materials to be sterilized?(*)
Do you pack the materials to be sterilized?
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Is the device's blood bag capacity sufficient?(*)
Is the device's blood bag capacity sufficient?
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Do you clean the condenser of the unit?(*)
Do you clean the condenser of the unit?
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Do you place any product other than blood bag inside the unit?(*)
Do you place any product other than blood bag inside the unit?
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While you are cleaning the unit, do you remove the shelves?(*)
While you are cleaning the unit, do you remove the shelves?
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Do you verify the temperature inside the unit once a year by measuring with an external sensor?(*)
Do you verify the temperature inside the unit once a year by measuring with an external sensor?
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Is the lighting on the device sufficient for sample observation?(*)
Is the lighting on the device sufficient for sample observation?
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Do you know that the materials to be subjected to drying or heating process should not be flammable, explosive, heat affected, flammable, sticky and fusible?(*)
Do you know that the materials to be subjected to drying or heating process should not be flammable, explosive, heat affected, flammable, sticky and fusible?
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Do you know that when working with liquid materials, you should pay attention to the size of the container in which the material is placed and the liquid level against the danger of overflow?(*)
Do you know that when working with liquid materials, you should pay attention to the size of the container in which the material is placed and the liquid level against the danger of overflow?
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Do you know that when necessary, you need to open the ventilation flap in order to evacuate the gas or steam that will be released as a result of heating the material?(*)
Do you know that when necessary, you need to open the ventilation flap in order to evacuate the gas or steam that will be released as a result of heating the material?
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Do you verify the temperature inside the unit once a year by measuring with an external sensor?(*)
Do you verify the temperature inside the unit once a year by measuring with an external sensor?
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Do you clean the surface of the gasket?(*)
Do you clean the surface of the gasket?
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Do you clean the condenser of the device?(*)
Do you clean the condenser of the device?
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Is the lighting on the device sufficient for sample observation?(*)
Is the lighting on the device sufficient for sample observation?
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Have you experienced any problems with your samples related to the device?(*)
Have you experienced any problems with your samples related to the device?
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Do you use the device with PS 54 platelet agitator?(*)
Do you use the device with PS 54 platelet agitator?
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Do you remove the platelet agitator while cleaning the chamber?(*)
Do you remove the platelet agitator while cleaning the chamber?
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Do you clean the condenser of the unit?(*)
Do you clean the condenser of the unit?
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Is the temperature adjustment sensitivity (1 °C) sufficient?(*)
Is the temperature adjustment sensitivity (1 °C) sufficient?
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If necessary, do you use liquid-filled tubes for the rotor balancing process? (*)
If necessary, do you use liquid-filled tubes for the rotor balancing process?
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Do you centrifuge “blood bags” in your device?(*)
Do you centrifuge “blood bags” in your device?
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Are the accessories you purchased with the device compatible with the tubes you use?(*)
Are the accessories you purchased with the device compatible with the tubes you use?
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Do you centrifuge dangerous and pathogenic microorganisms/samples? (*)
Do you centrifuge dangerous and pathogenic microorganisms/samples?
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Do you use sealed cap tubes in the centrifugation process?(*)
Do you use sealed cap tubes in the centrifugation process?
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Do you discharge the condensation water accumulated in the chamber after operations with cooling?(*)
Do you discharge the condensation water accumulated in the chamber after operations with cooling?
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Is the temperature adjustment sensitivity (1 °C) sufficient? (*)
Is the temperature adjustment sensitivity (1 °C) sufficient?
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Do you clean the condenser of the unit?(*)
Do you clean the condenser of the unit?
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Does icing happens on the device door edges?(*)
Does icing happens on the device door edges?
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Do you Defrost?(*)
Do you Defrost?
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About our distributor

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About Nüve

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Please share with us
-Your general comments
-Accessory and feature request for devices in our product range
-Device ideas that are not in our product group and that you believe that we can produce

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I have read and understood LPPD Information Notice(*)
I have read and understood <a title="KVKK-Aydinlatma-Metni" href="https://nuve.com.tr/en/satisfaction-lppd" target="_blank" rel="noopener noreferrer">LPPD Information Notice</a>
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YTP07F02  Rev.No: 07   Rev. Date: 25.02.2026