Thank you for choosing Nüve products.

We request that you answer our 'Customer satisfaction and usability survey' to let us know about your experience with our services.

The survey will take approximately 4 minutes to complete and for each completed survey, a donation will be made to the WWF (World Wildlife Fund).

As Nüve, we continue to be inspired by nature every day and to produce technological solutions to create a harmonious future with it. We believe that the simplest and most beneficial thing is found in nature, and that a humanity in harmony with its planet can establish the most correct and most beautiful future.

We will be very happy if we can help the World Wildlife Fund a little bit in its work.

Your feedback is important to us and your response will help us improve the quality of our services.

You can always contact support@nuve.com.tr for your questions.

Your Details

Name Surname(*)

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Company/Institution(*)

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Country(*)

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Phone(*)

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Email(*)

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About Nüve product

Model:(*)

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How long have you been using the device?(*)

Serial number:(*)

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(on the gray label in xx.xxxx format )

Which of the product groups produced by Nüve do you know?(*)

Quality(*)

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Performance(*)

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Catalog content(*)

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User manual content(*)

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Were you able to find the descriptions of symbols present on the device labels in the user manual?(*)

Yes

No

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Were you able to operate the device by reading the user manual? (*)

YesNo Invalid Input

Is the device operated under the ambient conditions specified in the user manual?(*)

YesNo Invalid Input

Is the device used/operated by authorized and trained personnel?(*)

YesNo Invalid Input

How often do you use the device ?(*)

Can you specify the reason for not using it?(*)

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Does the device's location comply with the conditions specified in the user manual?(*)

YesNo Invalid Input

Do you regularly perform the periodic checks specified in the user manual?(*)

YesNo Invalid Input

What kind of cleaning materials/chemicals do you use for device cleaning?(*)

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Are the materials to be sterilized cleaned and disinfected before the sterilization process?(*)

YesNo Invalid Input

Did you face any problem about the sterility of the materials after the sterilization process?(*)

YesNo Invalid Input

Can you provide information about the problem ?(*)

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Do you contact authorized technical service for technical maintenance and checks at the end of every 2000 cycles?(*)

YesNo Invalid Input

Is the door gasket of the device replaced by an authorized person every 500 operations or every six months?(*)

YesNo Invalid Input

Is the door gasket of the device replaced by a authorized service personel every 500 operations or every six months?(*)

YesNo Invalid Input

Do you change the air/HEPA filter of the device every 300 operations?(*)

YesNo Invalid Input

Do you change the fan filter of the device every 500 operations?(*)

YesNo Invalid Input

Is the Bowie&Dick test performed at the beginning of each day to test the device's performance?(*)

YesNo Invalid Input

What kind of materials do you sterilize in the device?(*)

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How do you place the materials to be sterilized in the device?(*)

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Is the vacuum test performed once a week before heating the chamber in order to test the performance of the device?(*)

YesNo Invalid Input

Before cleaning, do you dischargethe water in the chamber with the help of the water discharge hose by opening the cleaning valve located behind the exhaust tank?(*)

YesNo Invalid Input

Do you run the device empty once after cleaning?(*)

YesNo Invalid Input

Do you pack the materials to be sterilized?(*)

YesNo Invalid Input

Which type of packaging material do you use?(*)

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Is the device's blood bag capacity sufficient?(*)

YesNo Invalid Input

Can you specify your preferred capacity?(*)

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Do you clean the condenser of the unit?(*)

YesNo Invalid Input

How often?(*)

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Do you place any product other than blood bag inside the unit?(*)

YesNo Invalid Input

While you are cleaning the unit, do you remove the shelves?(*)

YesNo Invalid Input

Do you verify the temperature inside the unit once a year by measuring with an external sensor?(*)

YesNo Invalid Input

Is the lighting on the device sufficient for sample observation?(*)

YesNo Invalid Input

What type of materials do you sterilize in dry air sterilizers?(*)

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Do you know that the materials to be subjected to drying or heating process should not be flammable, explosive, heat affected, flammable, sticky and fusible?(*)

YesNo Invalid Input

Do you know that when working with liquid materials, you should pay attention to the size of the container in which the material is placed and the liquid level against the danger of overflow?(*)

YesNo Invalid Input

Do you know that when necessary, you need to open the ventilation flap in order to evacuate the gas or steam that will be released as a result of heating the material?(*)

YesNo Invalid Input

Do you verify the temperature inside the unit once a year by measuring with an external sensor?(*)

YesNo Invalid Input

Do you clean the surface of the gasket?(*)

YesNo Invalid Input

Do you clean the condenser of the device?(*)

YesNo Invalid Input

How often?(*)

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Is the lighting on the device sufficient for sample observation?(*)

YesNo Invalid Input

How often do you do your device's temperature verification?(*)

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Have you experienced any problems with your samples related to the device?(*)

YesNo Invalid Input

Can you provide information about the problem? (*)

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Do you use the device with PS 54 platelet agitator?(*)

YesNo Invalid Input

Do you remove the platelet agitator while cleaning the chamber?(*)

YesNo Invalid Input

How many bags do you place on each shelf at max.?(*)

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Do you clean the condenser of the unit?(*)

YesNo Invalid Input

How often?(*)

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How often do you do your device's temperature verification?(*)

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Is the temperature adjustment sensitivity (1 °C) sufficient?(*)

YesNo Invalid Input

What is your preference?(*)

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If necessary, do you use liquid-filled tubes for the rotor balancing process? (*)

YesNo Invalid Input

Are the tubes you use and your balancing tubes are equivalent?(*)

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Do you centrifuge “blood bags” in your device?(*)

YesNo Invalid Input

Could you give brief information about the process and also about the blood bag sets you are using?(*)

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Are the accessories you purchased with the device compatible with the tubes you use?(*)

YesNo Invalid Input

Do you centrifuge dangerous and pathogenic microorganisms/samples? (*)

YesNo Invalid Input

Do you use sealed cap tubes in the centrifugation process?(*)

YesNo Invalid Input

Do you discharge the condensation water accumulated in the chamber after operations with cooling?(*)

YesNo Invalid Input

How often do you do your device's temperature verification? (*)(*)

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Is the temperature adjustment sensitivity (1 °C) sufficient? (*)

YesNo Invalid Input

What is your preference?(*)

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When using the device, how many inner doors you need to open at the same time?(*)

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Do you clean the condenser of the unit?(*)

YesNo Invalid Input

How often?(*)

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Maximum how many kilograms do you load on each shelf? (*)

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When operating the device at temperatures lower than -40 ° C, what is the maximum ambient temperature ?(*)

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Does icing happens on the device door edges?(*)

YesNo Invalid Input

Do you clean the icing?(*)

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Do you Defrost?(*)

YesNo Invalid Input

How often?(*)

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About our distributor

Knowledge level of distributor sales consultants?(*)

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Training supplied during installation (*)

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Knowledge level of distributor technical service staff(*)

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Your opinion about our distributor

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About Nüve

How much did we meet your expectation as a manufacturer?(*)

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How likely are you to recommend our products?(*)

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Your suggestions and comments

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Please share with us
-Your general comments
-Accessory and feature request for devices in our product range
-Device ideas that are not in our product group and that you believe that we can produce

Enter the security code(*)

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I have read and understood LPPD Information Notice(*)

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YTP04ÇT02F02 Rev. No:06 Rev. Tarihi:08/01/2024